Relationship Guide (Bank Teller)

Rosedale Bank • Parkville, MD

3d • Onsite

About The Position

Rosedale Bank is seeking a Relationship Guide for its Parkville Branch. This front-line role delivers a strong customer experience by assisting customers with basic banking needs, processing transactions, and educating customers about the bank’s products and services. The position focuses on professionalism, service excellence, and building customer relationships. The employee may work at other branch locations based on business needs and must have a flexible schedule that includes evenings and weekends.

Requirements

• High school diploma or equivalent.
• 0–2 years of customer service experience.
• Excellent customer service, verbal, and written communication skills.
• Strong interpersonal skills and a customer relationship focus.
• Detail-oriented, dependable, and adaptable.
• Ability to count large sums of cash and coin.
• Basic computer skills and problem-solving ability.
• Team-oriented, with a commitment to professionalism and integrity.
• Ability to remain standing for 50%–75% of the time.
• Ability to occasionally move around the office to access files and equipment.
• Frequent use of computers and office equipment, including a calculator, copier, and printer.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to lift up to 60 pounds.

Nice To Haves

• Cash-handling experience.

Responsibilities

• Create a personalized, responsive, and convenient customer experience.
• Engage in meaningful conversations to understand customer needs.
• Provide timely, accurate, and thorough service.
• Learn and promote the bank’s products and services, emphasizing benefits suited to customer needs.
• Educate customers on digital banking tools and guide them through processes such as online banking and ATM PIN resets.
• Process transactions including deposits, withdrawals, loan payments, and official checks.
• Handle CD penalties, stop payments, ACH stop payments, currency transaction reports, PIN resets, disputes, and debit card orders.
• Follow cash-handling, security, and operational procedures.
• Perform other duties as assigned.
• Work at other branch locations based on business needs.

Benefits

• 401(k) with a fully vested employer match and discretionary year-end employer profit share contribution.
• Health Savings Account with a generous employer contribution.
• Wide variety of voluntary benefit options.
• Employer-subsidized Health & Wellness Fitness Program.
• Generous paid time off, including a Birthday Day Off.
• Paid parental leave.
• RISE Employee Recognition Program.
• Paid Community Outreach Hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED