Relationship Guide

Rosedale Bank • Parkville, MD

4d • Onsite

About The Position

Rosedale Bank is seeking a Relationship Guide for its Parkville Branch. This front-line role delivers an outstanding customer experience by assisting customers with basic banking needs, processing transactions, and educating them about the bank’s products and services. The Relationship Guide builds customer relationships through personalized, responsive service and meaningful conversations that help identify customer needs.

The role also involves promoting products and services, helping customers use digital banking tools, handling a range of transactions and service requests, and following cash-handling, security, and operational procedures. The position may require working at other branch locations based on business needs.

Requirements

• High school diploma or equivalent.
• 0–2 years of customer service experience.
• Excellent customer service, verbal, and written communication skills.
• Strong interpersonal skills and a customer relationship focus.
• Detail-oriented, dependable, and adaptable.
• Ability to count large sums of cash and coin.
• Basic computer skills and problem-solving ability.
• Team-oriented, with a commitment to professionalism and integrity.
• Ability to remain standing for 50%–75% of the time.
• Ability to occasionally move around the office to access files and equipment.
• Ability to work at other branch locations based on business needs.
• Flexible schedule, including evenings and weekends.
• Ability to lift up to 60 pounds.

Nice To Haves

• Cash-handling experience.

Responsibilities

• Create a personalized, responsive, and convenient customer experience.
• Engage in meaningful conversations to understand customer needs.
• Provide timely, accurate, and thorough service.
• Learn and promote bank products and services, highlighting benefits tailored to customer needs.
• Educate customers on digital banking tools and guide them through processes such as online banking and ATM PIN resets.
• Process deposits, withdrawals, loan payments, and official checks.
• Handle CD penalties, stop payments, ACH stop payments, currency transaction reports, PIN resets, disputes, and debit card orders.
• Follow cash-handling, security, and operational procedures.
• Perform other duties as assigned.

Benefits

• 401(k) with a fully vested employer match and discretionary year-end employer profit-share contribution.
• Health Savings Account with a generous employer contribution.
• Wide variety of voluntary benefit options.
• Employer-subsidized Health & Wellness Fitness Program.
• Generous paid time off, including a birthday day off.
• Paid parental leave.
• RISE Employee Recognition Program.
• Paid community outreach hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED