Relationship Banker

F.N.B. Corporation•Cary, NC

20d

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The position executes branch leads at the direction of the Manager, consistently handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The role promotes sales by greeting customers, identifying service and product needs, leveraging leads, and making outbound calls. It includes recommending and cross-selling bank products and services, meeting individual weekly sales and referral goals, incorporating FNB digital products and services into customer interactions, maintaining accurate data using approved branch technology, completing the lifecycle of customer relationships under consumer banking standards, and performing teller and other operational duties. Employees are responsible for understanding, reporting, responding to, managing, and monitoring risks, and for complying with regulatory requirements and company procedures. A high school diploma or GED is required. No prior years of job-related experience are required. The position requires strong customer service, communication, organizational, analytical, and interpersonal skills; attention to detail; computer and job-related software proficiency; and sales and customer service skills. Experience in a related position and knowledge of banking policies, procedures, consumer products, and services are also listed. An NMLS identifier is preferred but will be required. Overnight travel may be needed for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
0 years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Attention to detail.
Ability to use a personal computer and job-related software.
Basic-level MS Word skills.
Intermediate-level MS Excel skills.
Basic-level MS PowerPoint skills.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry identifier; preferred, but required.

Nice To Haves

Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Nationwide Mortgage Licensing System and Registry identifier is preferred, although it will be required.

Responsibilities

Promote sales by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell bank products and services appropriately.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing customer relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks encountered in daily work.
Comply with regulatory laws, guidelines, and company procedures.