Relationship Banker

Old National Bank•Gary, IN

16d•$17 - $30•Onsite

About The Position

The Relationship Banker builds and strengthens client relationships by providing personalized financial advice and solutions, understanding client needs, and connecting clients with Old National Bank products and services. The role creates a positive client experience through proactive outreach, meaningful conversations, and effective problem resolution while supporting banking center relationship growth, team goals, and consistent sales and service execution. Bankers also participate in their communities to build relationships and enhance the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market. The position has two levels. A Relationship Banker develops foundational skills in client engagement, sales, and banking operations, completes required onboarding, training, and licensing, and is expected to demonstrate readiness to progress to Relationship Banker II within approximately 12 months. A Relationship Banker II is fully proficient, independently manages client relationships, demonstrates consultative sales skills, and consistently meets or exceeds performance expectations. Advancement depends on demonstrated capability, sales effectiveness, relationship management, operational execution, and completion of required learning paths and licensing. The salary range is $17.00 to $29.75 per hour. Actual offers may vary based on responsibilities, skills, experience, education, and location.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding client needs and providing personalized financial solutions.
Proactively engage clients through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services that meet client goals.
Partner with internal specialists to connect clients to broader banking capabilities when appropriate.
Deliver a consistent, high-quality client experience across interactions.
Achieve individual performance goals for account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in accordance with policies and regulatory requirements.
Follow procedures that protect clients and the bank, including fraud prevention and risk-awareness practices.
Maintain attention to detail in client interactions and operational activities.
Collaborate with team members to share best practices and support performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete required onboarding, learning requirements, training, licensing milestones, and learning paths within established timeframes.
For Relationship Banker II, independently deepen client relationships, conduct proactive outreach, execute the full sales process, and demonstrate operational accuracy and adherence to procedures.