Relationship Banker

Old National Bank • West Saint Paul, MN

26d • $17 - $30

About The Position

Old National Bank is hiring Relationship Bankers at foundational and fully proficient levels to build and strengthen client relationships through personalized financial advice and solutions. The role involves understanding client needs, providing guidance, and connecting clients with Old National products and services to support their financial goals. Bankers create positive client experiences through proactive outreach, meaningful conversations, and effective problem resolution while contributing to relationship growth and banking center performance. Positions may be based at one banking center or support multiple locations within a market.

The foundational Relationship Banker learns client engagement, consultative sales, banking products and systems, and operational procedures. The Relationship Banker II independently manages client relationships, consistently meets or exceeds performance goals, and executes the full sales process. Bankers are expected to progress from Relationship Banker to Relationship Banker II within approximately 12 months through training, demonstrated capability, sustained performance, and completion of required learning and licensing milestones. Advancement depends on sales effectiveness, client relationship management, operational execution, and required learning paths and licensing.

Requirements

• High school diploma or equivalent required.
• Experience in banking, retail, sales, or a client-facing environment.
• Demonstrated ability to build relationships and deliver strong client service.
• Strong communication and interpersonal skills.
• Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
• NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
• Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
• Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.
• Ability to execute transactions accurately and follow policies and procedures.

Nice To Haves

• Associate or bachelor’s degree.
• Bilingual proficiency in Spanish.
• Banking experience for the Relationship Banker level.

Responsibilities

• Build and grow client relationships by understanding client needs and providing personalized financial solutions.
• Engage clients through proactive outreach, follow-up, and ongoing relationship management.
• Identify opportunities to introduce additional products and services that support client goals.
• Partner with internal specialists to connect clients with broader capabilities when appropriate.
• Deliver a consistent, high-quality client experience across interactions.
• Achieve individual goals for account acquisition, lending, referrals, and digital adoption.
• Use a consultative sales approach focused on advice and long-term relationship value.
• Contribute to banking center performance through individual production and team collaboration.
• Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
• Follow procedures to protect clients and the bank, including fraud prevention and risk-awareness practices.
• Collaborate with team members, share best practices, and support overall performance.
• Participate in community activities and outreach to build relationships and generate business.
• Develop skills and knowledge to improve performance and client outcomes.
• Complete required onboarding, learning, training, and licensing milestones.
• Independently manage and deepen client relationships at the Relationship Banker II level, including cross-selling and partner referrals.

Benefits

• Competitive compensation with salary and incentive program.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups led by team members to promote engagement, awareness of diverse backgrounds and experiences, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED