Relationship Banker

Valley Bank•Bogota, NJ

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role delivers friendly, professional, solution-oriented customer service and educates customers about bank products and services to meet their financial needs. The Relationship Banker conducts financial needs assessments, opens checking, savings, certificate of deposit, and IRA accounts, and discusses and sells loan products to existing and prospective customers. The position also promotes online and mobile banking, supports service quality and sales referral processes, and assists management with coaching and mentoring branch staff. The role processes customer transactions, maintains and balances a cash drawer, and uses teller scanning equipment, cash recyclers, cash dispensers, and coin machines. As Vault Teller, the Relationship Banker manages currency and coin orders, shipments, and distribution to tellers within established limits to maintain adequate branch cash levels. The position participates in community events and supports CRA initiatives, activities, and programs. It reports significant matters, issues, and unusual customer activity to management and complies with applicable regulatory requirements, the bank's code of conduct, and policies and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Strong interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions about customer transactions while balancing customer satisfaction with the bank's exposure to loss or fraud.
Ability to interpret instructions in written, oral, diagram, or schedule form.
Deep understanding of retail banking and strong customer service skills, including the ability to discuss products and services with customers.
Attention to detail, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate's or bachelor's degree with a concentration in accounting, business, finance, economics, or a related field.
Experience with FIS/IBS (Integrated Banking Solutions).

Responsibilities

Grow existing customer relationships and acquire new customers through consistent sales execution, lead management, and proactive cross-selling.
Deliver exceptional, friendly, professional, and solution-oriented customer service in alignment with the bank's mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to address their financial needs.
Build customer trust, assess customer needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service customer support.
Open checking, savings, CD, and IRA accounts and discuss and sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee the sales referral process and assist management in coaching and mentoring branch staff.
Process customer transactions efficiently while using technology to enhance service.
Maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of compliance and regulatory requirements and adhere to the bank's code of conduct, policies, and procedures.