Relationship Banker

Old National Bank•Kalamazoo, MI

15d

About The Position

Old National Bank is hiring Relationship Bankers to build and strengthen client relationships through personalized financial advice and solutions. The role involves understanding client needs, providing guidance, and connecting clients with the bank’s products and services to support their financial goals. Relationship Bankers create positive client experiences through proactive outreach, meaningful conversations, and effective problem resolution, while contributing to banking-center relationship growth, team goals, and consistent sales and service execution. They also build relationships in their communities and enhance the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market. There are two levels. Relationship Bankers develop foundational client engagement, sales, and banking operations skills, complete onboarding and learning requirements, and work toward readiness to advance to Relationship Banker II within approximately 12 months. Relationship Banker II is a fully proficient role, independently managing client relationships and consistently meeting or exceeding performance expectations. Advancement depends on demonstrated capability, sales effectiveness, relationship management, operational execution, and completion of required learning paths and licensing. All levels are expected to execute transactions accurately and in compliance with policy, work toward defined performance goals, and collaborate across banking centers as needed. The stated salary range is $17.00 to $29.75 per hour. Actual offers may vary based on responsibilities, relevant skills and experience, education, and geographic location. Old National offers competitive compensation through its salary and incentive program, medical, dental, and vision insurance, a 401(k), continuing education opportunities, an employee assistance program, and Impact Network Groups. The bank describes itself as committed to social responsibility, community investment, and an inclusive workplace.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding client needs and providing personalized financial solutions.
Engage clients proactively through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services that meet client goals.
Partner with internal specialists to connect clients with broader bank capabilities when appropriate.
Deliver a high-quality, consistent client experience across interactions.
Achieve individual goals for account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking-center performance through individual production and team collaboration.
Execute transactions and servicing accurately and in compliance with policies and regulatory requirements.
Follow procedures that protect clients and the bank, including fraud-prevention and risk-awareness practices.
Collaborate with team members, share best practices, and support team performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete required onboarding, learning, and licensing milestones within established timeframes.
At the Relationship Banker II level, independently manage relationships, complete the full sales process, and consistently meet or exceed performance goals.