Relationship Banker

F.N.B. Corporation•Slippery Rock, PA

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, completes customer transaction requests consistently, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls. It recommends Bank products and services through selling and cross-selling, works toward individual weekly sales and referral goals set by the Branch Manager, and incorporates FNB digital products and services into customer interactions. The Relationship Banker also uses approved branch technology to maintain accurate data for referrals, customers, and applicants, and completes the lifecycle of new and existing relationships according to consumer bank standards. The role performs routine operational duties, including traditional teller transactions, and other tasks in accordance with established policies and procedures. It also includes related duties and projects as assigned, along with responsibility for understanding, reporting, responding to, managing, and monitoring business risks under F.N.B. Corporation’s risk management program. Compliance with regulatory laws and company procedures is required. Overnight travel may be required for training, particularly during onboarding.

Requirements

High school diploma or GED.
0 years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is preferred but will be required.
Legally authorized to work in the United States; FNB will not provide employment-based visa sponsorship.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred, although it will be required.

Responsibilities

Promote the sales process by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend Bank products and services through selling and cross-selling.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain effective data quality for referrals, customers, and applicants.
Complete the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, and other operational tasks according to established policies and procedures.
Perform other related duties and projects as assigned.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring risks encountered in daily work, as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws and company procedures.