Relationship Banker

Associated Bank•Ashland, WI

23d

About The Position

As a Relationship Banker at Associated Bank, you build customer relationships, provide service, process transactions, and help customers identify financial solutions. The role offers hands-on experience, comprehensive training, mentorship, and participation in the Banker Roadmap program, including training milestones and certification requirements. The position requires a credit check under Regulation Z. You will also support branch operations and compliance, educate customers about digital banking, and engage prospective customers through community and in-store outreach.

Requirements

High school diploma or an equivalent combination of education and experience.
Up to 2 years of customer-facing sales and/or service experience.
Successful completion of a credit check is required.

Nice To Haves

Experience in banking, financial services, or retail sales.

Responsibilities

Deliver outstanding customer service by processing transactions efficiently and addressing customer needs.
Identify opportunities to recommend products and services that support customers’ financial wellness.
Open new accounts and build lasting relationships through personalized service.
Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions.
Support branch operational integrity and compliance with policies and regulations.
Participate in the Banker Roadmap program and complete its training milestones and certification requirements.
Educate customers about digital banking options and demonstrate tools that enhance their banking experience.
Promote bank offerings and engage prospective customers through community and in-store outreach.
Report suspicious activity, customer complaints, procedure violations, and ethical concerns as prescribed.