Relationship Banker

First National Bank Of Pennsylvania•York, PA

14d

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads as directed by the Manager, consistently handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent adheres to FNB policies, procedures, strategies, and Core Values, and may be required to work at various locations within the market. The position promotes sales through customer greetings, needs identification, use of sales leads, and outbound calling; recommends and cross-sells bank products and services; and works toward individual weekly sales and referral goals. It incorporates FNB digital products and services into customer interactions and uses approved branch technology to maintain accurate referral, customer, and applicant data. The Relationship Banker manages the completion and lifecycle of new and existing relationships according to consumer bank standards and performs routine operational duties, including teller transactions. Other related duties and projects may be assigned. Employees are accountable for managing and monitoring business risks in accordance with F.N.B. Corporation’s risk management program and must comply with applicable regulatory requirements and company procedures. Overnight travel for training may be required, particularly during onboarding. FNB does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
0 years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
A Nationwide Mortgage Licensing System and Registry identifier is preferred but will be required.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier preferred; it will be required.

Responsibilities

Promote the sales process by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell appropriate bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
Adhere to FNB policies, procedures, strategies, and Core Values.
Understand, report, respond to, manage, and monitor risks as required by the corporate risk management program.
Perform other related duties and projects as assigned.