Relationship Banker

Bank of America•Wichita, KS

4d•Onsite

About The Position

The Relationship Banker engages clients in the financial center lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs. The role includes accurately and efficiently processing cash transactions as needed and having in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that support their goals. The position is open across the market, with the specific Financial Center location determined by business needs. New hires train at one financial center and may later move to another location within a reasonable commuting distance of home, as permitted by applicable law. The role is in-office and requires the ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance. The listed schedule is first shift, 40 hours per week.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the best interest of the client.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to improve clients' financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Educate clients on conducting simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
Apply critical thinking and problem-solving skills to meet clients' needs.
Follow established processes and guidelines and adhere to applicable laws and regulations.
Manage time and capacity efficiently.
Work weekends and/or extended hours, which may include being scheduled at any financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of financial services products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank's risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, acting in clients' and the bank's best interests and adhering to applicable laws and regulations.
Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with transactions through self-service resources.
Have in-depth conversations to understand clients' financial and life priorities and connect them to suitable solutions.