Relationship Banker

Old National Bank•Davenport, IA

18d

About The Position

Old National Bank is hiring a Relationship Banker to build and strengthen client relationships by delivering personalized financial advice and solutions. The role involves understanding client needs, offering guidance, and connecting clients with the bank’s products and services to support their financial goals. Through proactive outreach, meaningful conversations, and effective problem resolution, the Relationship Banker helps create a positive client experience and contributes to banking center performance and relationship growth. The position may be based in one banking center or support multiple locations within a market. There are two levels: Relationship Banker and Relationship Banker II. The Relationship Banker develops foundational client engagement, sales, and banking operations skills, completes onboarding and learning requirements, and demonstrates readiness to progress to Relationship Banker II within approximately 12 months. The Relationship Banker II is fully proficient and independently manages client relationships, consistently meets or exceeds performance expectations, and executes the full sales process. Advancement depends on demonstrated capability, performance, and completion of required learning paths and licensing. All levels are expected to execute transactions and servicing activities accurately and in accordance with policies, meet defined performance goals, collaborate across banking centers as needed, and participate in client engagement and relationship-building activities. The role also includes community participation and outreach to develop relationships and enhance the bank’s reputation.

Requirements

High school diploma or equivalent.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is helpful but not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding client needs and providing personalized financial solutions.
Proactively engage clients through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services that support client goals.
Partner with internal specialists to connect clients to broader capabilities when appropriate.
Deliver a high-quality, consistent client experience across interactions.
Achieve individual goals for account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures that protect clients and the bank, including fraud prevention and risk-awareness practices.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate new business.
Continuously develop skills and knowledge to improve performance and client outcomes.
For Relationship Banker II, independently build and deepen client relationships, manage the full sales process, and consistently meet or exceed performance goals.