Relationship Banker

Bank of America • Seattle, WA

4d • Onsite

About The Position

At Bank of America, the Relationship Banker engages clients in the lobby, educates them, and assists them with conducting transactions through self-service resources such as mobile banking, online banking, and ATMs. The role accurately and efficiently processes cash transactions as needed and has in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that meet their financial goals.

The position is based at a financial center and supports an in-office culture focused on collaboration, engagement, and career development. The role is a 40-hour-per-week, first-shift position. Employees must be able to work weekends and/or extended hours and may be scheduled at any financial center location within a reasonable distance. The position pays $25.00–$26.77 per hour; offers are based on experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible.

Requirements

• High School Diploma, GED, secondary school education, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
• Collaborate effectively, building and nurturing strong relationships.
• Demonstrate passion, commitment, and drive to improve clients' financial lives.
• Confidently identify solutions for new and existing clients based on their needs.
• Communicate effectively and confidently and feel comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on conducting simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet clients' needs.
• Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
• Manage time and capacity efficiently.
• Focus on results while acting in the best interest of the client.
• Able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor's degree or business-relevant Associate's degree, such as business management, business administration, or finance.

Responsibilities

• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines in daily activities, doing what is right for clients and the bank and adhering to applicable laws and regulations.
• Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Engage clients in the lobby, educate and assist them with self-service transactions, and process cash transactions as needed.
• Hold conversations to understand clients' financial and life priorities and connect them with solutions that meet their financial goals.

Benefits

• Industry-leading benefits; the position is currently benefits eligible.
• Paid time off.
• Resources and support for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED