Relationship Banker

Old National Bank • Oshtemo Charter Township, MI

16d • $17 - $30

About The Position

The Relationship Banker builds and strengthens client relationships by providing personalized financial advice and solutions. The role involves understanding client needs, offering guidance, and connecting clients with Old National Bank products and services to support their financial goals. Bankers create positive client experiences through proactive outreach, meaningful conversations, and effective problem resolution while contributing to banking center relationship growth and team performance. They also participate in community engagement to build relationships and strengthen the bank’s reputation. Positions may be assigned to one banking center or support multiple locations within a market.

There are two levels. Relationship Bankers develop foundational client engagement, sales, and banking operations skills and are expected to complete onboarding, learning requirements, and licensing milestones, then demonstrate readiness to advance to Relationship Banker II within approximately 12 months. Relationship Banker II is a fully proficient role involving independent relationship management, strong consultative sales, consistent performance, and accurate execution of banking activities. Advancement depends on demonstrated capability, performance, and completion of required learning paths and licensing.

Requirements

• High school diploma or equivalent.
• Experience in banking, retail, sales, or a client-facing environment.
• Ability to build relationships and provide strong client service.
• Strong communication and interpersonal skills.
• Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
• NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
• Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
• Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

• Associate or bachelor’s degree.
• Bilingual proficiency in Spanish.
• Banking experience for the Relationship Banker level.

Responsibilities

• Build and grow client relationships by understanding needs and providing personalized financial solutions.
• Engage clients through proactive outreach, follow-up, and ongoing relationship management.
• Identify opportunities to introduce products and services that support client goals.
• Partner with internal specialists to connect clients with broader bank capabilities.
• Deliver a consistent, high-quality client experience.
• Achieve individual goals for account acquisition, lending, referrals, and digital adoption.
• Use a consultative sales approach focused on advice and long-term relationship value.
• Contribute to banking center performance through individual production and team collaboration.
• Execute transactions and servicing activities accurately and in accordance with policies and regulatory requirements.
• Follow procedures that protect clients and the bank, including fraud prevention and risk-awareness practices.
• Collaborate with team members, share best practices, and support team performance.
• Participate in community activities and outreach to build relationships and generate business.
• Continuously develop skills and knowledge to improve performance and client outcomes.
• Complete required onboarding, training, learning paths, and licensing milestones.
• At the Relationship Banker II level, independently manage client relationships, conduct needs-based conversations and proactive outreach, meet or exceed performance goals, execute the full sales process, and maintain operational accuracy.

Benefits

• Competitive compensation with salary and incentive program.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups focused on engagement, awareness of diverse backgrounds and experiences, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED