Relationship Banker

Bank of America•Los Angeles, CA

1d•$25 - $27•Onsite

About The Position

At Bank of America, Relationship Bankers engage clients in the financial center lobby, educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and accurately process cash transactions when needed. The role involves having in-depth conversations to understand clients’ financial and life priorities and connecting them with solutions that support their financial goals. The position supports Bank of America’s Responsible Growth approach and its focus on clients, teammates, communities, and shareholders. The company describes an inclusive, caring workplace that supports career development and teammate well-being. Bank of America is committed to an in-office culture, with role-specific flexibility based on responsibilities and business needs. This role is benefits eligible and provides access to paid time off.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Educate clients on conducting simple banking transactions through self-service technologies, such as ATMs, online banking, and mobile banking.
Apply strong critical-thinking and problem-solving skills to meet client needs.
Follow established processes and guidelines and applicable laws and regulations.
Manage time and capacity efficiently.
Focus on results while acting in the client’s best interest.
Be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
Minimum education requirement: High School Diploma, GED, secondary school, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant Associate’s degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with transactions using self-service resources.
Have in-depth conversations to understand clients’ financial and life priorities and connect them to solutions that meet their financial goals.