Relationship Banker

Columbia Bank•Poulsbo, WA

3d•Onsite

About The Position

Relationship Bankers build meaningful, long-term client relationships by delivering the bank’s Breakthrough Client Service Standards and providing customized financial solutions. They offer financial advice, collaborate with internal bank partners, engage customers in the community, and educate them about digital and traditional banking options. The role includes reviewing client and business financial needs, making recommendations, and following through on commitments. Relationship Bankers are the branch’s primary associates for opening deposit accounts and originating consumer loans, and they may originate some small-business loans. They build and maintain loan and deposit portfolios, explain services offered by internal partners, make outbound calls, and develop prospects through branch and community business-development activities. They also independently support and resolve client issues with digital products and services, and support community events and sponsorships, which may occur outside business hours or on weekends. The position is fully onsite at the posted location in Poulsbo, Washington. It may require the associate to act as a Bank Mortgage Loan Originator (MLO), subject to SAFE Act registration requirements. The position is not authorized for closed-end mortgage transactions and is limited to open-end transactions, such as home equity lines of credit. The pay range is $24.00–$29.00 per hour. The selected candidate’s pay rate depends on job-related knowledge, skills, experience, education, and geographic location. The role may also be eligible for performance-based incentive compensation.

Requirements

High school diploma or GED.
Two years of banking and/or demonstrated sales experience.
Two years of developing current and new client relationships, achieving sales goals, and building referral sources in a banking or retail environment, with client-service and cash-handling experience.
Two years in a lending function involving loan origination and processing.
In-depth knowledge of consumer and business products and services.
Demonstrated proficiency in consumer and business lending, including consumer lending and basic business-lending skills.
Ability to understand cash flow, financial statements, and market risk.
Desire and ability to build technology skills across delivery channels, including online banking platforms, Bill Pay, E-Statements, mobile banking, ATMs, and business banking applications.
If acting as a Bank MLO, register as an MLO and comply with SAFE Act requirements.

Responsibilities

Build meaningful, long-term client relationships and provide customized financial solutions and sound financial advice.
Engage clients and prospects in personal and business financial reviews to identify needs and recommend solutions.
Make recommendations and follow through on client commitments while delivering service aligned with the bank’s Breakthrough Client Service Standards.
Maintain direct contact with internal and external clients and collaborate with internal Bank partners.
Open new deposit accounts and originate consumer loans; originate some small-business loans and build and maintain a loan and deposit portfolio.
Educate customers about services offered by internal partners, including Treasury Management services.
Make proactive outbound calls to current and prospective consumer and small-business customers.
Develop a pipeline of prospects through in-branch and outbound business-development activities; may partner with the branch Manager on community business-development meetings.
Independently support and resolve client issues related to digital products and services.
Support the community through events, volunteerism, and other sponsorship activities, potentially including events outside business hours or on weekends.
If required and authorized, perform Bank MLO activities for open-end transactions only and comply with applicable SAFE Act registration requirements.

Benefits

Competitive incentive plan and possible performance-based incentive compensation.
Professional development through tailored premier banker programs.
Career growth paths.
Eligible associates receive medical, dental, and vision coverage.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program and mental health resources.
Life insurance and disability insurance.
Tuition assistance.
Identity theft protection and legal support.
Auto and home insurance and pet insurance.
Online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.