Relationship Banker

Bank of America•Colorado Springs, CO

14d•$25 - $27•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better by building client connections and delivering responsible growth. The role engages clients in the financial center lobby, educates and assists them with self-service banking options such as mobile and online banking and ATMs, and processes cash transactions accurately and efficiently when needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their goals. The position is open across the market, and the specific financial center assignment will depend on business needs. New hires train at one financial center and may subsequently be assigned to another location within a reasonable commuting distance of home, as permitted by law. Bank of America describes its work culture as in-office, supporting collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. This is a 40-hour-per-week, first-shift role. The listed pay range is $25.00–$26.77 per hour, with offers based on experience, education, and skill set. Compensation is a base salary and is not incentive eligible. The role is benefits eligible and includes access to paid time off and employee resources and support.

Requirements

High school diploma, GED, secondary school, or equivalent.
Strong work ethic, self-motivation, and focus on results and clients’ best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Commitment to delivering an experience that improves clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Ability to educate clients on simple transactions using self-service technologies, including ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions for clients as needed.
Have in-depth conversations with clients to understand their financial and life priorities and connect them with appropriate solutions.
Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Build business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.