Relationship Banker

Old National Bank•Devils Lake, ND

13d•$17 - $30•Onsite

About The Position

Old National Bank is hiring a Relationship Banker to build and strengthen client relationships through personalized financial advice and solutions. The role involves understanding client needs, providing guidance, and connecting clients with the bank’s products and services to support their financial goals. Relationship Bankers create positive client experiences through proactive outreach, meaningful conversations, and effective problem resolution, while supporting banking-center goals and consistent sales and service execution. They also build relationships in their communities and enhance the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market. The position has two levels. Relationship Bankers develop foundational skills in client engagement, sales, and banking operations, complete onboarding, training, and licensing requirements, and demonstrate readiness to advance to Relationship Banker II, typically within approximately 12 months. Relationship Banker II is a fully proficient role involving independent relationship management, strong consultative sales, and consistent achievement of performance goals. Advancement depends on demonstrated capability, performance, and completion of required learning paths and licensing.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.
Equivalent experience to the Relationship Banker learning path for Relationship Banker II.

Responsibilities

Build and grow client relationships by understanding needs and providing personalized financial solutions.
Proactively engage clients through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services that meet client goals.
Partner with internal specialists to connect clients to broader capabilities when appropriate.
Deliver a high-quality, consistent client experience across interactions.
Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking-center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures to protect clients and the bank, including fraud prevention and risk-awareness practices.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate new business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete onboarding, learning requirements, and required training and licensing milestones.
Independently build and deepen client relationships through needs-based conversations and proactive outreach at the Relationship Banker II level.
Execute the full sales process, including cross-selling and partner referrals, at the Relationship Banker II level.