Relationship Banker

Old National Bank•Dundee, MI

14d

About The Position

Old National Bank seeks Relationship Bankers to build and strengthen client relationships by providing personalized financial advice and solutions. The role involves understanding client needs, offering guidance, and connecting clients with relevant bank products and services. Through proactive outreach, meaningful conversations, and effective problem resolution, Relationship Bankers deliver a positive client experience and support banking-center relationship growth, sales, and service goals. The role also involves community engagement to build relationships and enhance the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market. There are two levels. Relationship Bankers develop foundational client engagement, sales, and banking operations skills, complete required onboarding, training, and licensing, and work toward readiness to progress to Relationship Banker II within approximately 12 months. Relationship Banker II is a fully proficient role requiring independent relationship management, confident consultative sales, consistent performance, and strong operational accuracy. Advancement depends on demonstrated capability, performance, and completion of required learning paths and licensing. The listed salary range is $17.00 to $29.75 per hour. Actual offers may vary based on role responsibilities, skills and experience, education, and geographic location.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: At least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
Relationship Banker II: At least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding client needs and providing personalized financial solutions.
Proactively engage clients through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services that support client goals.
Partner with internal specialists to connect clients to broader capabilities when appropriate.
Deliver a consistent, high-quality client experience across interactions.
Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking-center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures that protect clients and the bank, including fraud-prevention and risk-awareness practices.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete required training and licensing milestones within established timeframes.
For Relationship Banker II, independently manage client relationships, conduct proactive needs-based outreach, execute the full sales process, and consistently meet or exceed performance goals.