Relationship Banker- Eastgate

General Electric Credit Union•Cincinnati, OH

About The Position

General Electric Credit Union (GECU), a not-for-profit, member-owned financial institution headquartered in Cincinnati, is hiring a Relationship Banker for its Eastgate branch. The role uses a consultative approach to understand members’ financial needs and recommend suitable GECU products and services, while building relationships and delivering a positive member experience. The Relationship Banker serves members in the branch, manages a book of business, opens and maintains accounts, conducts teller and cash-handling activities, and supports consumer loan applications and closings. The role also contributes to branch operations, quality control, and servicing duties. GECU describes its culture as respectful and supportive, with opportunities for employee development and career advancement.

Requirements

High school diploma or GED.
At least two years of customer service experience.
At least one year of experience working in a financial institution or related industry.
Basic understanding of financial institution products and services.
Fundamental experience with consultative conversations and proficiency in opening and closing accounts.
Working experience analyzing financial data, including credit reports.
Strong interpersonal and customer service skills.
Good written and verbal communication skills, including the ability to explain products and services effectively to members.
Ability to function well in a fast-paced environment.
Ability to learn and maintain proficiency in multiple computer systems, including Microsoft Office products and credit union systems.
Good problem-solving skills to evaluate information and find appropriate solutions quickly.

Nice To Haves

College degree.

Responsibilities

Greet and direct members as they enter the branch.
Use consultative conversations to uncover members’ financial goals and needs.
Advise members on GECU products and services that can help them achieve their desired outcomes and financial goals.
Manage a book of business and meet sales and service goals through consultative conversations and outbound calls to current and prospective members.
Open and close various types of depository accounts using required systems and following policies and procedures.
Perform account maintenance, such as assisting with address updates and name changes.
Investigate and resolve member account issues, collaborating with internal team members as needed.
Conduct teller transactions, including transfers, deposits, withdrawals, loan payments and payoffs, cashier’s checks, and change orders.
Perform cash-handling activities.
Facilitate consumer loan applications by recommending products, conducting loan interviews, evaluating credit reports, and collecting documents for underwriting and processing.
Facilitate member loan closings by explaining documents, directing members to sign, and notarizing documents as necessary.
Notarize member documents in accordance with GECU policy.
Perform branch opening, closing, and servicing duties, including drawer and vault balancing and servicing the coin machine and Interactive Teller Machines (ITMs), following safety protocols.
Support daily branch operations, including reviewing accounts for quality control.