Relationship Banker

First National Bank Of Pennsylvania•Pittsburgh, PA

14d•Onsite

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, consistently handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales through customer engagement, recommendations, cross-selling, and outbound calling; works toward individual weekly sales and referral goals; and incorporates FNB digital products and services into customer interactions. It also involves maintaining accurate information using approved branch technology, completing the lifecycle of new and existing customer relationships according to consumer bank standards, and performing teller transactions and other operational duties. Employees are expected to serve as risk managers and comply with regulatory requirements and company procedures. Overnight travel may be required for training, particularly during onboarding.

Requirements

High school diploma or GED.
Zero years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry identifier preferred, but required.
Must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier is preferred, though it will be required.

Responsibilities

Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
Recommend and sell or cross-sell appropriate bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, according to established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor business risks as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.