Relationship Banker

Bank of America•Chicago, IL

4d•$25 - $27•Onsite

About The Position

At Bank of America, the Relationship Banker helps make financial lives better through client connections and supports the bank’s commitment to Responsible Growth. This role engages clients in the lobby, educates and assists them with conducting transactions through self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently as needed. The banker has in-depth conversations with clients to understand their financial and life priorities and connects them with solutions that meet their goals. The position is open across the market, and the specific Financial Center location is based on business needs. A new hire will train at one financial center and may then move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. Bank of America maintains an in-office culture with role-specific attendance requirements and flexibility.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client's best interest.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to deliver an experience that improves clients' financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and be comfortable engaging all clients.
Learn and adapt to new information and technology platforms.
Educate clients on conducting simple banking transactions through self-service technologies, including ATMs, online banking, and mobile banking.
Apply critical-thinking and problem-solving skills to meet client needs.
Follow established processes and guidelines and applicable laws and regulations.
Manage time and capacity efficiently.
Focus on results while acting in the client's best interest.
Be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.
Have a high school diploma, GED, secondary school credential, or equivalent.

Nice To Haves

Experience in financial services and knowledge of financial services industry products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank's risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with self-service banking resources.
Hold in-depth conversations to understand clients' financial and life priorities and connect them to solutions.