Relationship Banker

Valley Bank•Alexander City, AL

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role delivers friendly, professional, solution-oriented customer service and maintains thorough knowledge of bank products and services to educate customers and recommend appropriate financial solutions. The banker meets with customers to assess financial needs and identify sales opportunities; opens checking, savings, certificate of deposit (CD), and IRA accounts; and discusses and sells loan products. The role promotes online and mobile banking, supports service quality standards, and participates in the sales referral process. It may also involve assisting management with coaching and mentoring branch staff. The position processes customer transactions, balances a cash drawer, uses teller scanning equipment and other cash-handling machines, and serves as Vault Teller by managing branch currency and coin orders, shipments, and distribution within established limits. The banker also participates in community events and CRA initiatives, reports significant matters and unusual customer activity to management, follows compliance and regulatory requirements, and adheres to the bank’s code of conduct and policies.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Strong interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy when dealing with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions about customer transactions, balancing customer satisfaction with the bank’s exposure to loss or fraud.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate’s or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field.
Experience with FIS/IBS (Integrated Banking Solutions).

Responsibilities

Grow existing customer relationships and acquire new customers through sales execution, lead management, and proactive cross-selling.
Deliver friendly, professional, solution-oriented customer service aligned with the bank’s mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to address their financial needs.
Establish trust, assess customer needs, and recommend appropriate financial solutions.
Conduct customer financial needs assessments, maximize sales opportunities, and provide full-service support.
Open checking, savings, CD, and IRA accounts, and discuss and sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee the sales referral process.
Assist management with coaching and mentoring branch staff.
Process customer transactions efficiently while using technology to enhance service; maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by maintaining adequate branch cash levels and managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of and comply with regulatory requirements, the bank’s code of conduct, and all policies and procedures.