Relationship Banker

Bank of America • Fayetteville, NC

20d • Onsite

About The Position

At Bank of America, Relationship Bankers support the company’s purpose of helping make financial lives better through client connections and responsible growth. The role is based in a financial center, with the specific location determined by business needs. New hires train at one financial center and may later move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law.

The position engages clients in the lobby, educates and assists them with conducting transactions through self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently when needed. Relationship Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their financial goals. The job also involves managing financial-center traffic, appointments, and outbound calls, partnering with specialists, and following established processes and regulations. The position is in-office, is 1st shift, and is scheduled for 40 hours per week. Weekend and/or extended hours may be required, and scheduling may be at any financial center within a reasonable distance.

Requirements

• Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client’s best interest.
• Collaborate effectively and build and nurture strong relationships.
• Demonstrate passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidently identify solutions for new and existing clients based on their needs.
• Communicate effectively and confidently and feel comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidently educate clients on simple banking transactions through self-service technologies, including ATMs, online banking, and mobile banking.
• Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
• Follow established processes and guidelines, acting in the best interests of clients and the bank and adhering to applicable laws and regulations.
• Manage time and capacity efficiently.
• Focus on results while acting in the client’s best interest.
• Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
• Minimum education: High school diploma, GED, secondary school, or equivalent.

Nice To Haves

• Experience in financial services and knowledge of financial-services industry products and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines in daily activities, doing what is right for clients and the bank and adhering to applicable laws and regulations.
• Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
• Manage financial-center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Engage clients in the lobby and educate and assist them with transactions through self-service resources such as mobile banking, online banking, and ATMs.
• Have in-depth conversations with clients to understand their financial and life priorities and connect them to solutions.

Benefits

• Affordable, competitive, and flexible benefits supporting teammates’ physical, emotional, and financial wellness.
• Opportunities to learn, grow, and build a career.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED