Relationship Banker

Valley Bank•South Orange, NJ

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role provides professional, solution-oriented customer service; assesses customers’ financial needs; recommends appropriate products and services; opens deposit accounts; and discusses loan products. The banker also promotes online and mobile banking and works to meet customer expectations and service quality standards. The position performs customer transactions and cash-handling duties, maintains and balances a cash drawer, and may serve as Vault Teller by managing branch currency and coin orders, shipments, and teller distribution within established limits. It also supports sales referrals, assists with coaching and mentoring branch staff, participates in community events and CRA initiatives, and reports significant issues or unusual customer activity while following compliance requirements and bank policies.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and demonstrate products and services accurately to customers.
Strong interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy when dealing with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions about customer transactions, balancing customer satisfaction with the bank’s exposure to loss or fraud.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Strong understanding of retail banking and customer service, with the ability to engage customers in conversations about products and services.
Attention to detail, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through consistent sales execution, lead management, and proactive cross-selling.
Deliver friendly, professional, solution-oriented customer service in alignment with the bank’s mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Establish trust, assess customer needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service customer support.
Open checking, savings, CD, and IRA accounts and discuss or sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee the sales referral process and assist management with coaching and mentoring branch staff.
Perform customer transactions efficiently while using technology to enhance service.
Maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing currency and coin orders, shipments, and distribution to tellers while maintaining adequate branch cash levels within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management, and maintain knowledge of compliance and regulatory requirements.
Follow the bank’s code of conduct, policies, and procedures.