Relationship Banker

West Michigan Community Bank•Jenison, MI

18d•Onsite

About The Position

The Relationship Banker provides exceptional customer service through transaction processing, account openings, account servicing, and day-to-day customer interactions. The position assists customers at both the CSR line and the desk, requiring multitasking and the ability to transition between responsibilities based on operational needs. The role also supports branch operations, identifies customer needs, recommends suitable bank products and services, and makes referrals to specialized departments. The employee must follow applicable regulations and bank policies, including the Bank’s BSA/AML Program. This is an on-site position and requires willingness and ability to drive and travel to all branch locations. Additional duties may be assigned.

Requirements

High school diploma or equivalent.
Previous customer service experience.
Ability to influence customers, ask for business, and close sales.
Strong interpersonal and verbal and written communication skills.
Strong organizational skills.
Ability to work effectively as a team player.
Attention to detail.
Ability to multitask.
Willingness and ability to drive and travel to all branch locations.
Ability to meet the physical demands of the job, including sitting, standing, using hands, reaching, talking, hearing, walking, and occasionally lifting or moving up to 10 pounds; required vision abilities include close, distance, color, peripheral, and depth perception and adjustment of focus.

Nice To Haves

Previous banking experience.

Responsibilities

Provide hospitable, responsive, and professional service across in-person, phone, and electronic customer interactions.
Answer basic and complex questions about customer accounts, resolve problems, prevent dissatisfaction, and refer escalated issues to branch management.
Process customer and account transactions accurately and efficiently, including check negotiation, withdrawals, deposits, gift cards, cashier checks, money orders, bond redemption, cash advances, loan payments and draws, and coin orders.
Open accounts and process account maintenance according to established procedures, including required documentation, CIP, and Yellow Hammer processes.
Maintain transaction accuracy and balancing records, and take initiative to find and correct cash differences.
Provide branch operational support through cash audits, indexing, second reviews on accounts, and document tracking as assigned.
Complete required annual training and follow federal and state regulations and internal policies and procedures.
Identify customer needs and recommend products and services that support their financial needs or strengthen their financial position.
Refer customers to specialized departments, including retail loans, commercial loans, treasury management, and wealth services.
Assist in managing the branch book of business, including outbound customer communication.
Maintain an NMLS license and process consumer loan applications.
Consistently meet or exceed goals set by branch management.
Support team members across the branch and organization; demonstrate dependability, professionalism, and the Bank’s Core Values.
Assist CSR staff with complex customer questions and issues, providing approvals as needed.
Participate in additional duties and projects, such as sponsoring teller training, teller expert groups, and online banking (BANNO) quarterback or expert groups.
Assist desk staff and branch management.
Understand and follow the Bank’s BSA/AML Program and related procedures; if supervising staff, ensure they understand applicable compliance responsibilities.
Drive and travel to all branch locations.