Relationship Banker

Bank of America•Arvada, CO

14d•$25 - $27•Onsite

About The Position

At Bank of America, the Relationship Banker helps make clients’ financial lives better by engaging with them in a financial center and connecting them to solutions that meet their financial goals. The role welcomes and assists clients in the lobby, educates them on conducting transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and help identify appropriate solutions. The position is open across the market, with the specific Financial Center location based on business needs. A new hire trains at one financial center and may potentially move to another location within a reasonable commuting distance of home, as permitted by law. Bank of America describes its workplace approach as an in-office culture that supports collaboration, engagement, and career development, with expectations and flexibility based on role responsibilities and business needs.

Requirements

High school diploma, GED, secondary school education, or equivalent.
Strong work ethic, motivation, initiative, and focus on results while acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Commitment to delivering an experience that improves clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Ability to educate clients on simple transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Effective time and capacity management.
Ability to work weekends and/or extended hours, which may include being scheduled at any financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of financial services products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or a business-relevant associate’s degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, acting in the best interests of clients and the bank and complying with applicable laws and regulations.
Develop business knowledge and a professional network by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby, educate and assist them with self-service banking resources, and process cash transactions accurately and efficiently as needed.
Hold in-depth conversations with clients to understand their financial and life priorities and connect them with solutions aligned with their goals.