Relationship Banker

M&T Bank•Falmouth, ME

7d•$21 - $34•Onsite

About The Position

The Relationship Banker identifies customers’ needs through the bank’s retail sales process and provides proactive, basic sales solutions through customer outreach or referrals of complex needs to the appropriate team member or partner. The role specializes in branch customer experience through lobby management and servicing and sales interactions with retail and business customers. The position is the branch focal point for sales, service, and referral opportunities in support of branch goals and activity requirements, and helps manage customer flow. It services existing customers and grows the business by identifying sales opportunities. The Relationship Banker is expected to stay current on operational, product, and system changes and enhancements, and to make sound risk-management decisions that help prevent losses and reduce fraudulent activity. The position is based in Falmouth, Maine. The stated pay range is $20.55–$34.25 per hour (USD); the successful candidate’s specific compensation will depend on their knowledge, skills, and experience.

Requirements

High school diploma or equivalent (GED) and at least 2 years of proven retail sales, call center, customer service, and/or telesales experience; alternatively, a high school diploma or equivalent (GED) and at least 1 year of proven proactive sales experience.
Strong verbal communication and interpersonal skills.
Proven ability to demonstrate exceptional customer service.
Well-organized, with time-management and prioritization skills.
Demonstrated financial-services product knowledge.
Ability to communicate with tact and diplomacy with internal and external customers.
Proficiency with internet user-level technology.
Ability to stand for long periods.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5 to 30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.
Ability to use a fax machine, telephone system, copier, and other communication tools.
Ability to meet and maintain Federal SAFE Act registration requirements.

Nice To Haves

Associate degree.
Notary public license.
Bilingual ability, based on branch needs.

Responsibilities

Support relationship management through customer assessments, sales-opportunity profiling, account opening, and lead-focused outbound calling.
Follow the sales process, including profile and pre-call planning, outreach, appointment preparation, customer interactions, and follow-up.
Support risk management through audit requirements, fraud prevention, Know Your Customer (KYC), and customer information profile (CIP) processes.
Research customer profiles to identify ways to add value to customers’ banking relationships and transition to discussions based on their financial goals.
Identify customers’ financial needs and present appropriate product and service options, working cooperatively with internal business partners.
Proactively contact clients by email or phone to follow up and educate them about products and services that address their needs.
Onboard new customers through customer outreach, regardless of the available channel or who opened the account.
Build trust with existing clients through regular, proactive outreach.
Schedule appointments for the following week and hold appointments each week.
Prepare for scheduled customer appointments using a pre-call plan.
Perform customer servicing interactions.
Follow applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Meet and maintain registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.