Relationship Banker

Bank of America • Renton, WA

3d • Onsite

About The Position

At Bank of America, the Relationship Banker helps clients make progress toward their financial goals while supporting the bank’s purpose of improving financial lives through connections. The role focuses on engaging clients in the financial center lobby, educating and assisting them with self-service resources such as mobile banking, online banking, and ATMs, and processing cash transactions accurately and efficiently when needed.

The banker has in-depth conversations with clients to understand their financial and life priorities and connect them with appropriate solutions. They help manage financial center traffic, appointments, and outbound calls, and collaborate with specialists in small business, lending, and investments. The role follows established processes and applicable laws and regulations, and supports risk culture, operational excellence, and a strong client experience.

This is an in-office role with a first-shift schedule and 40 hours per week. The position may require weekend or extended hours and scheduling at a financial center within a reasonable distance. The stated location is Renton Hills Banking Center in Renton, Washington. Pay is $25.00–$26.77 per hour, with offers based on experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible.

Requirements

• High School Diploma, GED, secondary school education, or equivalent.
• Strong work ethic, self-motivation, and focus on results while acting in clients’ best interests.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment and drive to deliver an experience that improves clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective, confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Ability to educate clients on conducting simple banking transactions using self-service technology, such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as in business management, business administration, or finance.

Responsibilities

• Engage clients in the lobby and educate and assist them with banking through self-service resources, including mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions for clients as needed.
• Have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that meet their goals.
• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, doing what is right for clients and the bank while adhering to applicable laws and regulations.
• Build business knowledge and networks by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Benefits

• Industry-leading benefits; the role is currently benefits eligible.
• Paid time off.
• Resources and support for employees’ physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED