Relationship Banker

Valley Bank•Jersey City, NJ

19d

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role provides friendly, professional, solution-oriented customer service; maintains knowledge of bank products and services; assesses customers’ financial needs; and recommends suitable solutions. Responsibilities include opening checking, savings, certificate of deposit (CD), and individual retirement accounts (IRA), discussing and selling loan products, and demonstrating online and mobile banking capabilities. The position also processes customer transactions, maintains and balances a cash drawer, and serves as Vault Teller by managing branch currency and coin orders, shipments, and distribution within established limits. The Relationship Banker supports service quality, sales referrals, staff coaching and mentoring, community events, and Community Reinvestment Act (CRA) initiatives. The role reports significant matters and unusual customer activity to management and follows compliance requirements, the bank’s code of conduct, and all policies and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Excellent interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy when dealing with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions regarding customer transactions while weighing customer satisfaction against the bank’s exposure to loss or fraud.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail-oriented, with strong organizational skills and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate’s or bachelor’s degree concentrated in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through consistent sales execution, lead management, and proactive cross-selling.
Deliver friendly, professional, solution-oriented customer service in alignment with the bank’s mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Build customer trust, assess needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service support.
Open checking, savings, CD, and IRA accounts, and discuss and sell loan products to existing and prospective customers.
Demonstrate online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee the sales referral process to help meet customers’ financial needs.
Assist management with coaching and mentoring branch staff.
Process customer transactions efficiently using technology; maintain and balance a cash drawer.
Serve as Vault Teller, managing currency and coin orders, shipments, and teller distribution within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Follow compliance and regulatory requirements, the bank’s code of conduct, and all policies and procedures.