Relationship Banker

MVB Bank • Reston, VA

81d • Onsite

About The Position

The Relationship Banker I is based at MVB’s Reston, Virginia branch banking center. The role focuses on welcoming clients, establishing relationships, and delivering an exceptional client experience. Core activities include opening accounts, servicing and maintaining accounts, and processing transactions. The position is intended as a first step toward becoming an experienced relationship banker and advancing to Relationship Banker II. Candidates must reside in one of these states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington, D.C., New York, New Jersey, Arkansas, Alabama, Arizona, Delaware, Indiana, North Carolina, or Georgia.

Requirements

• High school diploma or equivalent.
• Two years of cash-handling experience or equivalent customer service experience.
• Solid oral and written communication skills.
• Must reside in one of the listed eligible states.

Nice To Haves

• One or more years of customer service experience in banking, financial services, or a goal-driven sales position.

Responsibilities

• Open new accounts for personal and basic business needs.
• Communicate effectively with clients in oral and written interactions and provide strong service.
• Identify client needs and opportunities to grow relationships through a disciplined sales focus.
• Create and maintain strong client relationships.
• Multitask and contribute to a supportive team environment.
• Comply with bank security and operational policies and procedures.
• Learn and use computer programs and software needed for client service, branch automation, and efficiency, including service events, workflows, and email.
• Acquire and maintain understanding of applicable regulatory compliance requirements through training and education.
• Conduct client-facing transactions, including deposits, withdrawals, and payments, as needed on rotation.
• Follow cash-balancing guidelines and resolve errors.
• Perform operational functions such as ITM balancing, vault balancing, daily card audits, shipment, and opening and closing duties.
• Help clients with basic service issues, including debit card replacements, PIN changes, stop payments, and dormant accounts.
• Consistently demonstrate MVB Core values.
• Show willingness to cross-train by learning complex business account opening and treasury product sales and setup before transitioning to Relationship Banker II.
• Show willingness to participate in community relations events and activities (CRA).
• Maintain professionalism in every client interaction.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Accounts (FSA).
• Short- and long-term disability plan.
• Group life insurance.
• 401K Salary Deferral Plan.
• Wellness Program.
• Education and tuition expense reimbursement.
• PTO and Unique Vacation Purchase Program.
• Nationwide pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED