Relationship Banker

East West Bank•San Diego, CA

20d

About The Position

As a Relationship Banker at East West Bank, you will help deliver a high-quality, high-touch, and high-tech relationship banking experience across customer touchpoints. You will manage, retain, and acquire long-lasting customer relationships by understanding customers’ financial needs and providing tailored products and services, using the bank’s technology to support their evolving needs. The bank provides ongoing training to develop business knowledge, digital skills, and customer relationship capabilities.

Requirements

High school diploma or GED.
At least 2 years of customer service, teller, or sales experience; MLO experience in banking or financial services is highly preferred.
Strong working knowledge of branch operations.
Consultative relationship-sales experience in a related industry, with proven success establishing new clients, deepening customer relationships, and delivering results.
Professional and thorough approach, with strong follow-up skills.
Ability to adapt quickly to new processes and technologies.
Strong familiarity and fluency with branch technology and mobile and online banking platforms.
Strong problem-solving, decision-making, and customer-service skills.
Legal authorization to work in the United States; visa sponsorship is not offered.

Nice To Haves

Bachelor’s degree.
MLO experience within the banking and/or financial services industry.

Responsibilities

Achieve quarterly and annual team and branch sales goals across commercial and consumer banking products, including C&I, CRE, SBA, mortgage, treasury management, deposits, wealth management investment products, and international deposits and wires.
Source and develop HELOC, residential, and commercial loans.
For MLO positions, complete annual renewals and comply with applicable MLO regulations; understand interest rates, financing, and calculations to serve potential mortgage customers.
Maintain thorough knowledge of the bank’s deposit, loan, and ancillary products, including required customer qualifications.
Assist customers with cash withdrawals, deposits, transfers, loan and credit card payments, wire transfers, and foreign currency exchange.
Apply critical thinking and problem-solving to meet client needs, keeping clients’ best interests in mind.
Partner with team members and other lines of business to offer products appropriate to customers’ needs.
Communicate effectively and confidently with clients.
Learn products, services, and technologies quickly and educate customers about online, mobile, and self-service banking transactions.
Use digital resources and technologies to optimize customers’ digital banking experience and connect them with banking technology.
Perform other duties as assigned.