Relationship Banker

Old National Bank•South Bend, IN

8d•$17 - $30

About The Position

Old National Bank is hiring a Relationship Banker to build and strengthen client relationships through personalized financial advice and solutions. The role involves understanding client needs, connecting clients with relevant products and services, and supporting their financial goals. Relationship Bankers create positive client experiences through proactive outreach, meaningful conversations, and effective problem resolution while contributing to banking center sales, service, and team goals. Positions may be assigned to one banking center or support multiple locations within a market. The position has two levels. A Relationship Banker develops foundational client engagement, sales, and banking operations skills, completes onboarding, training, and licensing requirements, and is expected to demonstrate readiness to advance to Relationship Banker II within approximately 12 months. A Relationship Banker II is fully proficient, independently manages client relationships, consistently meets or exceeds performance expectations, and executes the full consultative sales process. Advancement depends on demonstrated capability, performance, operational execution, and completion of required learning paths and licensing. The salary range is $17.00 to $29.75 per hour. Actual offers may vary based on role responsibilities, skills, professional experience, education, and location. Old National Bank describes itself as an equal opportunity employer committed to an inclusive workplace and a workforce with diverse backgrounds, cultures, and perspectives.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but is not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.
Relationship Banker II candidates must have completed the Relationship Banker learning path or bring equivalent experience, and consistently meet or exceed performance expectations.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding client needs and providing personalized financial solutions.
Proactively contact clients through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services that support client goals.
Partner with internal specialists to connect clients to broader banking capabilities when appropriate.
Deliver a consistent, high-quality client experience across interactions.
Achieve individual performance goals for account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in accordance with policies and regulatory requirements.
Follow procedures that protect clients and the bank, including fraud prevention and risk-awareness practices.
Maintain attention to detail in client interactions and operational work.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continue developing skills and knowledge to improve performance and client outcomes.
Complete required onboarding, learning, training, and licensing milestones within established timeframes.
For Relationship Banker II, independently manage and deepen client relationships, execute the full sales process including cross-selling and partner referrals, and consistently meet or exceed performance goals.