Relationship Banker

First National Bank Of Pennsylvania•Clarks Summit, PA

4d•Onsite

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, handles customer transaction requests consistently, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales and customer relationships through customer interactions, recommendations for bank products and services, outbound calling, and use of FNB digital products. It also involves maintaining accurate referral and customer data, completing the lifecycle of new and existing relationships according to consumer bank standards, and performing routine teller and other operational duties. Employees are responsible for managing risks and complying with applicable regulatory requirements and company procedures.

Requirements

High school diploma or GED.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
MS Word: Basic Level.
MS Excel: Intermediate Level.
MS PowerPoint: Basic Level.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier; preferred but required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred, though it will be required.

Responsibilities

Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
Recommend and sell or cross-sell Bank products and services as appropriate.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain effective data quality for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions and other tasks in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor business risks as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.