Relationship Banker

F.N.B. Corporation•New Castle, PA

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, consistently handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls. It involves recommending and cross-selling bank products and services, meeting individual weekly sales and referral goals, and incorporating FNB digital products and services into customer interactions. The Relationship Banker uses FNB-approved branch technology to maintain data quality and completes the lifecycle of new and existing customer relationships according to consumer bank standards. Routine operational responsibilities include teller transactions and other tasks performed under established policies and procedures. All employees are responsible for understanding, reporting, responding to, managing, and monitoring risks encountered in their work, as required by F.N.B. Corporation’s risk management program. Compliance with regulatory laws and company procedures is required. The position may require overnight travel for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
Zero years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry identifier is preferred but will be required.
Must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Nationwide Mortgage Licensing System and Registry identifier (preferred, but required).

Responsibilities

Promote the sales process by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell bank products and services appropriately.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to enter and maintain effective data quality for referrals, customers, and applicants.
Complete the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions and other tasks according to established policies and procedures.
Carry out other related duties and projects as assigned.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring workplace risks as required by the company’s risk management program.
Comply with regulatory laws and company procedures.