Relationship Banker

F.N.B. Corporation•Hazleton, PA

6d•Onsite

About The Position

The Relationship Banker works in the Retail business unit and develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values, and may be required to work at various locations within the market. The position promotes sales by greeting customers, identifying service and product needs, leveraging leads, and making outbound calls. It makes appropriate recommendations for FNB products and services, works toward individual weekly sales and referral goals, and incorporates FNB digital products and services into customer interactions. It also uses approved branch technology to maintain accurate referral, customer, and applicant data and manages the completion and lifecycle of new and existing relationships according to consumer banking standards. The Relationship Banker performs routine operational duties, including traditional teller transactions, in accordance with established policies and procedures. Employees are responsible for managing risks encountered in their work and complying with applicable regulatory requirements and company procedures. The position may require overnight travel for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
Minimum of 0 years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Sales and customer service skills.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Nationwide Mortgage Licensing System and Registry Identifier is preferred, but will be required.

Responsibilities

Promote the sales process by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and sell or cross-sell appropriate Bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, according to established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks encountered in daily work as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.