Relationship Banker

Bank of America•Wichita, KS

3d•Onsite

About The Position

At Bank of America, the Relationship Banker engages clients in the financial center lobby, educating and assisting them with transactions through self-service options such as mobile banking, online banking, and ATMs. The role processes cash transactions accurately and efficiently when needed, and holds in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their goals. The position helps drive Responsible Growth and an inclusive, supportive workplace. Bank of America maintains an in-office culture, with expectations and flexibility based on role responsibilities and business needs. This position is open across the entire market; the specific Financial Center location depends on business needs. New hires train at one financial center and may then work at another location within a reasonable commuting distance of home, as permitted by applicable law.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Show passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Confidently educate clients on conducting simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Apply critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines and applicable laws and regulations.
Manage time and capacity efficiently.
Focus on results while acting in clients’ best interests.
Be able to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
Work 40 hours per week.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with self-service banking resources.
Process cash transactions accurately and efficiently as needed.
Have in-depth conversations with clients to understand financial and life priorities and connect them with appropriate solutions.