Relationship Banker

Valley Bank•Cliffside Park, NJ

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through consistent sales execution, lead management, and proactive cross-selling. The role delivers professional, solution-oriented service and helps customers understand bank products and services. Bankers assess customers’ financial needs, recommend suitable solutions, open accounts, discuss and sell loan products, and promote online and mobile banking. The position also performs customer transactions, balances a cash drawer, and serves as a Vault Teller by managing branch currency and coin orders, shipments, and distribution. The Relationship Banker supports service quality, sales referrals, coaching and mentoring branch staff, and community and CRA initiatives. The role reports significant matters and unusual customer activity to management and follows the bank’s compliance requirements, code of conduct, policies, and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Strong interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy when dealing with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound, on-the-spot decisions about customer transactions while considering customer satisfaction and the bank’s exposure to loss or fraud.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new ones through sales execution, lead management, and proactive cross-selling.
Deliver friendly, professional, solution-oriented customer service in alignment with the bank’s mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to address their financial needs.
Build trust, assess customer needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service customer support.
Open checking, savings, CD, and IRA accounts and discuss or sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards.
Participate in and oversee the sales referral process to help ensure customer financial needs are met.
Assist management in coaching and mentoring branch staff.
Process customer transactions efficiently using technology; maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller, managing currency and coin orders, shipments, and distribution to tellers within established limits to maintain adequate branch cash levels.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of compliance and regulatory requirements and adhere to the bank’s code of conduct, policies, and procedures.