Relationship Banker

First National Bank Of Pennsylvania•Clymer, PA

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, consistently handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales by greeting customers, identifying service and product needs, leveraging leads, making outbound calls, recommending bank products and services, and incorporating FNB digital offerings into customer interactions. It also supports the lifecycle of customer relationships, maintains referral and customer data using approved branch technology, and performs teller transactions and other routine operational duties. Employees are responsible for managing risk in accordance with F.N.B. Corporation’s risk management program and complying with applicable regulatory laws and company procedures. Overnight travel may be required for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship for this position; applicants must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
No minimum years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
MS Word at a basic level, MS Excel at an intermediate level, and MS PowerPoint at a basic level.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry identifier is preferred but will be required.
Must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Nationwide Mortgage Licensing System and Registry identifier preferred.

Responsibilities

Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell appropriate bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing customer relationships according to consumer bank standards.
Perform traditional teller transactions and other routine operational duties in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor business risks as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws and company procedures.