Relationship Banker

Bank of America•Richmond, VA

3d•Onsite

About The Position

At Bank of America, the Relationship Banker engages clients in the lobby, educates and assists them with conducting transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. The role involves having in-depth conversations to understand clients’ financial and life priorities and connecting them with solutions aligned to their goals. The position is open across the market, with the specific Financial Center location determined by business needs. After training at one financial center, the employee may be moved to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. The role is in-office and requires 40 hours per week on first shift. Weekend and/or extended hours may be required, and scheduling at any financial center within a reasonable distance may occur. The role supports Bank of America’s Responsible Growth approach and emphasizes client relationships, operational excellence, risk awareness, and compliance with applicable laws and regulations. Compensation is $25.00–$26.77 per hour, with offers determined by experience, education, and skill set. The role is compensated with base salary and is not incentive eligible. It is benefits eligible.

Requirements

High School Diploma, GED, Secondary School, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Show passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple transactions through self-service technologies, including ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills.
Follow established processes and guidelines, acting in the best interests of clients and the bank and adhering to applicable laws and regulations.
Manage time and capacity efficiently.
Focus on results while acting in the client’s best interest.
Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant Associate’s degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions using self-service resources, including ATMs, online banking, and mobile banking.
Accurately and efficiently process cash transactions for clients as needed.
Build relationships with clients and understand their financial needs and priorities.
Connect clients to solutions that meet their financial goals.
Execute the bank’s risk culture and strive for operational excellence.
Follow established processes and guidelines and comply with applicable laws and regulations.
Partner with experts in small business, lending, and investments to grow business knowledge and networks.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.