Relationship Banker

First National Bank Of Pennsylvania•Pittsburgh, PA

20d•Onsite

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. This role executes branch leads at the direction of the Manager, handles customer transaction requests consistently, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales through customer service, product recommendations, cross-selling, outbound calling, and referrals. It also incorporates FNB digital products and services into customer interactions, maintains accurate customer and referral data using approved branch technology, manages new and existing customer relationships according to consumer bank standards, and performs routine teller and operational duties. The role includes risk-management and regulatory-compliance responsibilities.

Requirements

High school diploma or GED.
0 years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
MS Word: basic level.
MS Excel: intermediate level.
MS PowerPoint: basic level.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is preferred but will be required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier preferred; it will be required.

Responsibilities

Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
Recommend and sell or cross-sell appropriate Bank products and services.
Meet individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing customer relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring daily business risks as required by F.N.B. Corporation’s risk management program.
Comply with applicable regulatory laws, guidelines, and company procedures.