Relationship Banker

F.N.B. Corporation•Framingham, MA

22d•$19 - $32•Onsite

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads as directed by the Manager, handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The role promotes sales by greeting customers, identifying service and product needs, using sales leads, making outbound calls, and recommending Bank products and services. It also incorporates FNB digital products and services into customer interactions, maintains accurate referral and customer data using approved branch technology, and completes the lifecycle of new and existing relationships according to consumer bank standards. Routine teller transactions and other operational duties are performed in accordance with established policies and procedures. Employees are accountable for managing risks encountered in their work in accordance with F.N.B. Corporation’s risk management program and must comply with applicable regulatory requirements and company procedures. Overnight travel may be required for training, particularly during onboarding.

Requirements

High school diploma or GED.
0 years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level MS Word skills.
Intermediate-level MS Excel skills.
Basic-level MS PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is preferred but will be required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier preferred; it will be required.

Responsibilities

Promote sales by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell appropriate Bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
Manage, report, respond to, and monitor business risks as required by F.N.B. Corporation’s risk management program.
Perform other related duties and projects as assigned.
Comply with regulatory laws and company procedures.