Relationship Banker

F.N.B. Corporation•Carnegie, PA

12d•Onsite

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The position executes branch leads at the direction of the Manager, handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent adheres to FNB policies, procedures, strategies, and Core Values, and may be required to work at various locations within the market. The role promotes sales by greeting customers, identifying service and product needs, leveraging sales leads, making outbound calls, and recommending Bank products and services. The Relationship Banker also completes routine teller transactions and other operational duties, maintains accurate referral, customer, and applicant data using approved branch technology, and manages new and existing customer relationships according to consumer bank standards. Employees are responsible for understanding, reporting, responding to, managing, and monitoring business risks, and must comply with applicable regulatory requirements and company procedures. The position is based at the primary office at 2100 Washington Avenue, Carnegie, Pennsylvania 15106. Overnight travel may be required for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
Zero years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry identifier is required; it is listed as preferred but will be required.

Nice To Haves

Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Nationwide Mortgage Licensing System and Registry identifier (noted as preferred, but also stated to be required).

Responsibilities

Promote the sales process by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell Bank products and services as appropriate.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing customer relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, according to established policies and procedures.
Execute branch leads at the direction of the Manager and consistently fulfill customer transaction requests.
Adhere to FNB policies, procedures, strategies, and Core Values, and comply with regulatory requirements and company procedures.
Understand, report, respond to, manage, and monitor risks encountered in daily work.
Perform other related duties and projects as assigned.