Relationship Banker
About The Position
Credit Union 1 is hiring a full-time Relationship Banker at its Henderson, Nevada branch. The role provides financial and account services to members in a confident, professional manner, supporting efficient branch operations and exceptional service. The Relationship Banker handles member requests such as deposits, withdrawals, loan payments, and new account openings; conducts member interviews; and helps meet staffing needs across the branch platform. The position combines teller duties, account servicing, consumer and mortgage loan application assistance, and sales. The Relationship Banker explains loan programs, options, and requirements; promotes products and services according to member needs; develops new business; and works toward individual and team sales and referral goals. NMLS is required. Credit Union 1 describes itself as a well-established credit union offering career growth and professional development, with a philosophy of promoting from within when possible. The role supports the credit union’s goal of improving members’ ongoing economic well-being and is expected to reflect its core values: Be Great, Be Engaged, Be Open, and Be Nice.
Requirements
- High school diploma or equivalent.
- Good figure aptitude.
- Detail-oriented and organized.
- Ability to work independently and in a team environment.
- Professional manner and appearance.
- Experience with the public.
- Good communication and service skills.
- Proven sales experience or abilities.
- NMLS is required.
Responsibilities
- Follow the credit union’s service standards and provide informed, professional, accurate service and support to members and associates.
- Process member transactions accurately and efficiently while maintaining a balanced cash drawer.
- Assist members with opening and closing accounts and resolve member problems, inquiries, or complaints.
- Assist applicants with consumer and mortgage loan applications and questions, and explain loan programs, options, and requirements.
- Promote credit union products and services based on member needs and identify opportunities to increase growth.
- Actively participate in developing new business for the credit union.
- Represent the credit union courteously and professionally, providing prompt, efficient, and accurate service.
- Stay abreast of emerging financial trends to better meet members’ needs.
- Achieve or exceed individual sales goals and participate in team sales and referral goals.
- Maintain knowledge of Credit Union 1 products, services, and procedures, and stay informed of policy and procedural changes.
- Protect confidential information to maintain member confidence and safeguard credit union operations.
- Accommodate staffing needs throughout the branch platform as required.
- Perform other duties as necessary or directed.
- Promote Credit Union 1’s core values: Be Great, Be Engaged, Be Open, and Be Nice.
Benefits
- 14 paid holidays each year.
- Paid time off (PTO) accruing from the first day of employment.
- Tuition reimbursement for approved courses after one year.
- Free Employee Assistance Program (EAP).
- Livongo Diabetes Management Program.
- Medical PPO insurance.
- High Deductible Health Plan (HDHP) and Health Savings Account (HSA).
- Dental and vision insurance.
- Company-paid life, AD&D, short-term disability, and long-term disability insurance.
- 401(k) retirement and profit-sharing plan (must be 20 years old).
- Free Teladoc 24/7 physician services.
- Pet insurance.
- Paid family medical leave when FMLA-eligible.
- Exclusive interest rate reduction for qualifying loan products.
- Career growth and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
