Relationship Banker

Bank of America • Renton, WA

4d • $25 - $27 • Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better through client connections and Responsible Growth. The role engages clients in the financial center lobby, educating and assisting them with transactions using self-service resources such as mobile banking, online banking, and ATMs. It also involves accurately and efficiently processing cash transactions as needed.

Relationship Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with appropriate solutions. They build relationships, support a positive client experience, manage financial-center traffic and cash responsibilities, and partner with specialists in small business, lending, and investments. The role is based at a financial center and requires in-office work.

Requirements

• High school diploma, GED, secondary school, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Ability to work weekends and/or extended hours, potentially at any financial-center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial-services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions for clients as needed.
• Have in-depth conversations to understand clients’ financial and life priorities and connect them to solutions that meet their financial goals.
• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, and comply with applicable laws and regulations.
• Partner with experts in small business, lending, and investments to grow business knowledge and network.
• Effectively manage financial-center traffic, appointments, and outbound calls.
• Drive the client experience.
• Manage cash responsibilities.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED