Relationship Banker

Five Star Bank • Town of Livonia, NY

6h • $19 - $26 • Onsite

About The Position

At Five Star Bank, our people are our greatest competitive advantage. As a Relationship Banker, you will combine expert financial knowledge with an advice-led approach to deliver personalized solutions and build lasting customer relationships. You’ll drive sales and service activities, educate clients on products, and embody Five Star Bank’s HEART values every day.

Requirements

• High School Diploma or GED required.
• Minimum 2 years of financial services experience (banking, credit unions, lending, or insurance), with consultative sales or customer relationship management preferred.
• Candidates with a strong track record in retail sales or customer service demonstrating consultative skills in financial services are encouraged to apply.
• Strong communication skills, confident and professional demeanor, and a consultative approach to client engagement.
• Comfortable using banking systems, digital tools, and teller platforms; training and support provided.
• Proactive, detail-oriented, organized, and able to multitask in a team environment.

Nice To Haves

• Familiarity with core banking and teller systems is preferred; training is provided.

Responsibilities

• Leverage expert knowledge of all products and services offered by FSB to support and guide clients in meeting their financial needs.
• Drive individual and team success through proactive, advice-based customer consultations.
• Confidently engage consumers and small business customers to identify financial needs and recommend tailored solutions.
• Actively prospect and connect with potential customers within the local market.
• Work closely with mortgage, wealth, and commercial banking partners to refer new business opportunities.
• Participate in local events and Five Star Bank initiatives to strengthen community ties.
• Adhere to bank policies, regulatory requirements, and complete all required training to ensure full compliance.
• Educate customers on mobile apps, online banking, ITMs, and other alternative channels.
• Apply bank policies to efficiently handle account problems and questions.
• Assist with teller duties, cash management, vault balancing, ATM deposits, and cash drawer maintenance as needed.
• Uphold Five Star Bank’s values by demonstrating teamwork, high performance, and exceptional service in every interaction.

Benefits

• 17 Days of PTO and 11 Company-Paid Holidays
• Medical, Dental, and Vision Insurance
• Health Savings and Flexible Spending Accounts
• Retirement Savings Accounts including Pension and 401(k) Plans
• Company-Paid Life Insurance and Disability Coverage
• Voluntary Benefits (Life, Critical Illness, Accident, Hospital Indemnity, Legal Insurance)
• Tuition Reimbursement and Employee Referral Program
• Wellness Reimbursement and Star Volunteer Program
• Employee Banking Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED