Relationship Banker

First National Bank Of Pennsylvania•Aliquippa, PA

23d

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, consistently handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales through customer engagement, recommendations, cross-selling, lead follow-up, and outbound calling. It also supports the lifecycle of new and existing customer relationships, performs routine teller and operational duties, and uses approved branch technology to maintain accurate customer, referral, and applicant data. Employees are accountable for managing and monitoring risk and complying with regulatory requirements and company procedures. A high school diploma or GED is required. No minimum years of job-related experience are stated. The position requires strong customer service, communication, organizational, analytical, and interpersonal skills, attention to detail, and computer skills. A Nationwide Mortgage Licensing System and Registry identifier is preferred but will be required. Overnight travel may be required for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Attention to detail.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Sales and customer service skills.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.
Nationwide Mortgage Licensing System and Registry identifier; it is preferred but will be required.

Nice To Haves

Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Nationwide Mortgage Licensing System and Registry identifier is preferred, though required for the position.

Responsibilities

Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
Recommend and sell or cross-sell appropriate Bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor daily business risks as required by F.N.B. Corporation's risk management program.
Comply with applicable regulatory laws, guidelines, and company procedures.