Relationship Banker

Valley Bank•North Brunswick, NJ

About The Position

The Relationship Banker focuses on growing existing customer relationships and acquiring new customers through consistent sales execution, lead management, and proactive cross-selling. The role delivers friendly, professional, solution-oriented service; maintains strong knowledge of bank products and services; and educates customers while recommending financial solutions that meet their needs. The position conducts financial needs assessments, opens checking, savings, CD, and IRA accounts, discusses and sells loan products, and promotes online and mobile banking. It also supports service quality, participates in the sales referral process, and assists management with coaching and mentoring branch staff. The Relationship Banker processes customer transactions and maintains and balances a cash drawer, using teller scanning equipment, cash recyclers, cash dispensers, and coin machines. As Vault Teller, the role manages currency and coin orders, shipments, and distribution to tellers within established limits. Additional duties include participating in community events and CRA initiatives, reporting significant matters and unusual customer activity to management, and following compliance requirements, the bank’s code of conduct, policies, and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Strong interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions about customer transactions while considering customer satisfaction and the bank’s exposure to loss or fraud.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate’s or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through sales execution, lead management, and proactive cross-selling.
Deliver exceptional customer service in alignment with the bank’s mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell products to meet their financial needs.
Build customer trust, identify needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, open checking, savings, CD, and IRA accounts, and discuss and sell loan products.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee the sales referral process.
Assist management in coaching and mentoring branch staff.
Process customer transactions efficiently using technology; maintain and balance a cash drawer and operate teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing branch currency and coin levels, orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management, and maintain knowledge of compliance and regulatory requirements.
Adhere to the bank’s code of conduct, policies, and procedures.