Relationship Banker

Old National Bank•Elburn, IL

13d•$17 - $30

About The Position

The Relationship Banker builds and strengthens client relationships by delivering personalized financial advice and solutions. The role focuses on understanding client needs, providing guidance, and connecting clients to Old National’s products and services to support their financial goals. Through proactive outreach, meaningful conversations, and effective problem resolution, the Relationship Banker creates a positive client experience and contributes to banking center success by driving relationship growth, supporting team goals, and delivering consistent sales and service execution. Relationship Bankers also build community relationships and enhance the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market. There are two levels. Relationship Bankers develop foundational skills in client engagement, sales, and banking operations, complete onboarding, training, and licensing requirements, and demonstrate readiness to progress to Relationship Banker II within approximately 12 months. Relationship Banker II is a fully proficient role requiring independent client relationship management, confident execution of the sales process, and consistent performance. Advancement is based on demonstrated capability, sales effectiveness, relationship management, operational execution, and completion of required learning paths and licensing. The salary range is $17.00 to $29.75 per hour. Actual offers may vary based on role responsibilities, skills and experience, education, and geographic location.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding needs and providing personalized financial solutions.
Engage clients through proactive outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce products and services that meet client goals.
Partner with internal specialists to connect clients to broader capabilities when appropriate.
Deliver a consistent, high-quality client experience.
Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures to protect clients and the bank, including fraud prevention and risk awareness practices.
Maintain attention to detail in client interactions and operational activities.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete required onboarding, training, learning paths, and licensing milestones within established timeframes.
Independently build and deepen client relationships through needs-based conversations and proactive outreach at the Relationship Banker II level.
Execute the full sales process, including cross-selling and partner referrals, at the Relationship Banker II level.