Relationship Banker

First National Bank Of Pennsylvania•Owings Mills, MD

13d

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. This position promotes banking products and services through customer interactions, sales and referrals, digital banking tools, and routine operational duties. Employees are responsible for managing risks encountered in their work and complying with regulatory requirements and company procedures.

Requirements

High school diploma or GED.
0 years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is preferred but will be required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier preferred; it will be required.

Responsibilities

Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and conducting outbound calls.
Recommend appropriate Bank products and services through selling and cross-selling.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, according to established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks encountered in daily work as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.